SIGNUP
About GEMM Productions

Frequently Asked Questions

Welcome to GEMM Productions — the Middle East's award-winning source for arcade games, jukeboxes, kids' play systems, competitive socialising attractions, and event entertainment equipment. Whether you're outfitting a hotel games room, building a family entertainment centre, or renting a jukebox for your next activation, we've put together answers to the questions we hear most from venue owners, event planners, and designers. Don't see your question here? Call us on +971 6 535 6962 or WhatsApp +971 50 658 6634 and our team will help directly.

About GEMM Productions

About GEMM Productions

Q: Who is GEMM Productions? +
A: GEMM Productions is an award-winning arcade games, entertainment, and design studio based in the UAE. We supply and support jukeboxes, retro arcades, lifestyle games furniture, IKC kids' play systems, sports and golf simulators, rotating climbing walls, and adventure mini golf to venues across the Middle East — from shopping centres and hotels to daycares and sports bars.
Q: Where is GEMM Productions based, and which areas do you serve? +
A: Our warehouse and showroom is at The Warehouse [A34], One UAQ Free Trade Zone, Umm Al Quwain, UAE. We serve clients across the UAE and wider Middle East, delivering, installing, and supporting equipment on-site.
Q: What makes GEMM Productions different from other equipment suppliers? +
A: We're an authorised dealer for a curated set of global entertainment and lifestyle brands, and our in-house design, engineering, and logistics team handles everything from concept to on-time delivery. We've supplied high-profile clients including Abu Dhabi F1, Victoria's Secret, and Coca-Cola for branded activations.
Q: Do you only work with large venues, or can smaller businesses order from you too? +
A: We work with clients of every size — from a homeowner adding a single jukebox to their games room, to boutique cafés, to large-scale commercial entertainment centres. Reach out and we'll scope a solution that fits your space and budget, whether it's a residential project or a full venue fit-out.
Range: Jukeboxes, Arcades & Lifestyle

Range: Jukeboxes, Arcades & Lifestyle

Q: What types of jukeboxes do you offer? +
A: Our jukeboxes carry the retro design cues of original 1940s–50s cabinets with modern technology inside — choose from CD, Digital, or Vinyl formats. You can select your cabinet style, finish, and add-ons, and our Custom Shop can build a one-of-a-kind machine by hand.
Q: Can I customise a jukebox for my venue's branding? +
A: Yes — our Custom Shop lets you choose cabinet finish and add-ons to match your venue's look. Visit the Range section of our site or contact our team to start a custom build.
Q: What arcade games are available? +
A: Our arcade range includes upright classic arcades, digital HD pinball, air hockey, and claw machines — all built with durable materials and modern electronics designed to withstand heavy commercial use.
Q: What lifestyle and games-room furniture do you sell? +
A: As authorised dealers for select global lifestyle brands, we supply pool tables, foosball tables, ping pong tables, and boxing bag (B-Bag) equipment, plus curated indoor and sustainably-sourced outdoor furniture.
Q: Are your arcade machines suitable for high-traffic commercial venues? +
A: Yes. Our arcades and jukeboxes are built to hold up in demanding, high-footfall environments such as entertainment centres, hotels, and shopping malls, not just home use.
Kids Zone (IKC Play Systems)

Kids Zone (IKC Play Systems)

Q: What is the Kids Zone / IKC range? +
A: Our Kids Zone range, powered by IKC, includes ready-to-play units, modular play elements, play furniture, and full play-corner collections designed to turn any space into a safe, engaging children's area.
Q: Which types of venues use your Kids Zone equipment? +
A: Retail centres, public areas, healthcare facilities, daycares, hospitality venues, leisure centres, and interior designers all use our play systems — there are thousands of IKC installations worldwide.
Q: Is your kids' play equipment safe and hygienic? +
A: Yes. Our play systems are SGS certified, contain no loose parts, and are finished with an anti-bacterial, scratch-resistant coating. They're designed to be vandalism-proof, easy to clean, and low-maintenance.
Q: Can play equipment be tailored to a specific space, like a retail corner or waiting room? +
A: Yes — our play concepts are designed to fit any area and any budget, from a small retail play corner to a full daycare installation. Our team can advise on the best configuration for your space and sector.
Indoor Playgrounds & Soft Play

Indoor Playgrounds & Soft Play

Q: Do you supply indoor playground and soft play attractions? +
A: Yes — we're a supplier of Rugged Interactive's range of interactive play attractions, designed and manufactured in the UK for trampoline parks, family entertainment centres, and soft play and indoor playground venues.
Q: What Rugged Interactive attractions are available? +
A: Our range includes Freedom Gaming, AeroStrike, NinjaPods, SkyPods, TrailBlazer climbing and traverse walls, Ballistics Shooting Gallery, Dodge Attack, and BattleBaskets — interactive attractions that combine physical play with light-up, gamified targets and challenges.
Q: What is Freedom Gaming? +
A: Freedom Gaming combines technology with physical play — visitors navigate obstacles and hit colourful light-up pods to score points, either solo or competing as a team. It's a customisable addition to any soft play or indoor playground.
Q: Can these attractions be added to an existing soft play structure, or only new builds? +
A: Both — Rugged Interactive attractions can be designed into a new indoor playground from the ground up, or integrated into an existing soft play structure to refresh the space and encourage repeat visits. Our team can advise on the right mix for your venue and budget.
Competitive Socialising

Competitive Socialising

Q: What is the Sports Simulator, and what can it do? +
A: Our Sports Simulator is the most comprehensive multi-sport simulator globally, offering 60+ sports, 1,500+ game challenges, and 3,500+ recreated sporting venues, with free software updates included. It's available in Sports, Golf, Racing, and Shooting Simulator configurations, ideal for stadium tours, training, sports bars, and hotel entertainment.
Q: Do you offer interactive active gaming attractions as well? +
A: Yes — we supply CSE's interactive active gaming range, including the motion-controlled iWall gaming wall, cycloBEAT and cyclo Kids interactive cycling, runBEAT treadmill gaming, and tapWall touchscreen play. These get guests moving through gamified challenges and pair well with our simulators in FECs, hotel lobbies, and sports bars.
Q: Are these active gaming attractions suitable for children as well as adults? +
A: Yes — iWall Kids and tapWall are built for younger children, with no wearables or controllers required, while cycloBEAT and cyclo Kids suit kids and teens, and iWall 4.0 and runBEAT work for all ages with no weight limit. Most units fit in a compact footprint and can be retrofitted without renovation.
Q: What is the Rotating Climbing Wall? +
A: The X Climb Pro Rotating Climbing Wall offers multi-pitch climbing in a compact 2x2.5m footprint, with wall inclination adjustable from -35° to +35° to vary difficulty — a strong fit for venues with limited floor space.
Q: What mini golf options do you offer? +
A: We offer Adventure Golf, Crazy Golf, and Kinder Golf courses, plus golf accessories. Courses are manufactured in Turkey using patented quick-fix technology, so they can be relocated without specialised tools — ideal for hotels that reconfigure venues seasonally or move equipment indoors during poor weather.
Q: Can mini golf courses be installed indoors? +
A: Yes — our adventure golf courses are built to work indoors or outdoors, offering venues reliable, weather-proof entertainment year-round.
Q: How much space do I need for a Rotating Climbing Wall or Sports Simulator? +
A: The Rotating Climbing Wall needs roughly a 2x2.5m footprint. Simulator space requirements vary by model — contact our team with your venue's dimensions and we'll confirm the right fit.
Event Rentals

Event Rentals

Q: What equipment can I rent for an event? +
A: We rent jukeboxes, arcade games, sports simulators, and rotating climbing walls for parties, corporate events, and brand activations, along with décor, lighting, and art elements to complete the experience.
Q: Have you worked on large-scale or branded events before? +
A: Yes — our event rental team has supported prestigious clients including Abu Dhabi F1, Victoria's Secret, and Coca-Cola, delivering Instagram-worthy activations backed by full logistical support.
Q: Do you help with event branding and advertising, or just equipment? +
A: Both. Beyond equipment rental, our team advises on advertising and branding integration so your activation reflects your brand while staying fun and memorable for guests.
Q: Who handles delivery, setup, and breakdown for rented equipment? +
A: Our dedicated team of designers, engineers, and logisticians manages delivery and on-time setup, so your team can focus on the event itself rather than equipment logistics.
Ordering, Quotes & Pricing

Ordering, Quotes & Pricing

Q: How do I get pricing for a product or event rental? +
A: Because our products range from off-the-shelf jukeboxes to fully custom installations, pricing is provided via quote. Browse the Range section, use "Add to Quote" on any product, or contact our team directly with your requirements.
Q: Is there a minimum order for commercial installations? +
A: There's no fixed minimum published — reach out with your venue size and goals and we'll tailor a proposal accordingly.
Q: How do I request a quote online? +
A: Click "Add to Quote" on any product page as you browse, or fill out the contact form on our website, and our sales team will follow up with pricing and lead times.
Q: Do you offer financing or leasing options for large installations? +
A: Ask our team about financing and leasing options for larger commercial installations — availability may depend on project scope.
Support & Policies

Support & Policies

Q: Do you provide after-sales support and maintenance? +
A: Yes, our team supports clients after installation — contact us for details on maintenance plans and response times.
Q: What is your warranty policy on equipment? +
A: Warranty terms vary by product and brand — our sales team will confirm the specific warranty for your equipment at the time of quote.
Q: How can I contact GEMM Productions? +
A: Call us within the UAE at +971 6 535 6962, WhatsApp +971 50 658 6634, or email [email protected]. You can also visit us at The Warehouse [A34], One UAQ Free Trade Zone, Umm Al Quwain, UAE.
Ordering, Quotes & Pricing

Ready to Bring Your Vision to Life?

Whether you're planning a full venue fit-out, a single jukebox for your café, or entertainment for a one-off event, our team is ready to help.

Call (UAE): +971 6 535 6962   |   WhatsApp: +971 50 658 6634   |   Email: [email protected]

Address: The Warehouse [A34], One UAQ Free Trade Zone, Umm Al Quwain, UAE

Call +971 6535 6962

WhatsApp +971 50 658 6634

🡱